Frequently Asked Questions

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your jewelry, we offer a straightforward return and exchange policy to ensure your peace of mind.

Returns

We accept returns within 30 days of the delivery date for a full refund or store credit. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it and in resalable condition to qualify for a refund. Please note that personalized or custom-made items are non-returnable. Returns may be subject to a handling fee. Items received after 30 days will not be eligible for return or exchange.

To initiate a return, please contact our customer service team at [email protected] to request a Return Authorization (RA) number and return label. Once you have received your RA number, carefully package the item for return and include the RA number on the outside of the package. For international customers return shipping costs are the responsibility of the customer but will receive store credit, unless the item is being returned due to a defect or an error on our part.

Upon receiving your returned item, our team will inspect it and process your refund or store credit within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

We reserve the right to refuse a return for abuse of our return policy.

Exchanges

If you would like to exchange your jewelry for a different size, style, or design, please contact us at [email protected] to arrange the exchange within 30 days of receiving your order. We accept exchanges within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it and in resalable condition to qualify for an exchange. Please note that personalized or custom-made items are non-exchangeable. Some exchanges may be subject to a handling fee. Items received after 30 days will not be eligible for return or exchange.

We will be happy to assist you in finding the perfect piece to meet your needs.

We reserve the right to refuse an exchange for abuse of our exchange policy.

Damaged or Defective Items

In the rare event that your jewelry arrives damaged or defective, please contact us immediately upon receipt. We will work swiftly to resolve the issue and provide you with a replacement or a full refund, including return shipping costs.

Please note that all returns and exchanges are subject to our discretion and may be declined if the items do not meet the conditions outlined in this policy.

We pride ourselves on using only the finest materials to create our exquisite solid sterling silver jewelry.

Our collection comes in two finishes, Rhodium and Gold. Each piece in our collection is crafted with meticulous attention to detail and a commitment to quality that is reflected in the materials we carefully select.

Sterling Silver (925)

Our primary material is 925 sterling silver, a lustrous and durable alloy composed of 92.5% pure silver and 7.5% other metals, typically copper. This combination enhances the strength and durability of the silver while maintaining its beautiful shine. Our sterling silver jewelry is stamped with a "925" mark to signify its purity and authenticity.

Each of our meticulously designed and expertly crafted silver jewelry pieces undergoes a meticulous process of rhodium or gold plating, resulting in a radiant finish that captivates the eye and embodies enduring quality. Rhodium is a member of the platinum family.

Here's what sets our sterling silver jewelry apart:

Our jewelry exudes a captivating brilliance, thanks to the application of rhodium, a precious metal renowned for its luminous, mirror-like sheen or Gold. Rhodium or Gold plating infuses our solid silver pieces with an unparalleled radiance, ensuring that each design shines with a captivating allure.

Our rhodium or gold-plated silver jewelry is crafted with the well-being of our customers in mind. The rhodium or gold layer provides a hypoallergenic shield, making our pieces an excellent choice for individuals with sensitivities to traditional metals, allowing them to adorn themselves with confidence and comfort.

Whether you're drawn to the classic allure of a bracelet or the sophistication of a chain and bracelet our rhodium and gold-plated silver jewelry offers an irresistible combination of timeless elegance and modern allure, making each piece a cherished addition to any jewelry collection.

Experience the enchanting radiance and enduring allure of our rhodium and gold-plated silver jewelry collection. Each piece is a testament to our unwavering commitment to quality, craftsmanship, and the creation of jewelry that resonates with timeless beauty.

Care and Maintenance

To ensure that your sterling silver jewelry retains its beauty for years to come, we recommend gently cleaning and storing it properly. Avoid exposure to harsh chemicals, perfumes, and lotions, and store your jewelry in a dry, airtight container when not in use.

We take great pride in the materials we choose and the craftsmanship that goes into creating each piece of jewelry.

At Silvercubanlinkchain.com, we understand the importance of ensuring a secure and trusted shopping experience for our customers. That's why we have implemented robust measures to safeguard your payment information and provide you with peace of mind when making a purchase on our website.

Secure Payment Gateway

We utilize a trusted and industry-leading payment gateway to process all transactions. This secure platform employs advanced encryption and data security protocols to protect your sensitive information, such as credit card details, from unauthorized access. When you make a purchase with us, you can rest assured that your payment data is encrypted and handled with the utmost care.

PCI DSS Compliance

Our commitment to payment security extends to our compliance with the Payment Card Industry Data Security Standard (PCI DSS). This comprehensive set of security standards is designed to ensure the secure handling of cardholder information during payment transactions. By adhering to these strict requirements, we demonstrate our dedication to maintaining a secure environment for processing payments and protecting your financial data.

Fraud Prevention

Our Credit card processors have implemented proactive measures to prevent fraudulent activity and unauthorized transactions. The systems are equipped with fraud detection tools and monitoring capabilities to identify and address any suspicious or irregular payment activity. By continuously monitoring transactions, they can swiftly respond to potential threats and protect our customers from fraudulent behavior.

Secure Browsing Experience

When you shop on our website, you can enjoy a secure browsing experience. Our site is equipped with secure socket layer (SSL) technology, which encrypts the data transmitted between your browser and our servers. This encryption ensures that your personal and payment information remains confidential and protected from interception by unauthorized parties.

We are committed to maintaining the highest standards of payment security to safeguard your online transactions. Your trust is of utmost importance to us, and we are dedicated to providing you with a safe and secure shopping environment as you explore our exquisite collection of jewelry.

At Silvercubanlinkchain.com, we are dedicated to providing a seamless and reliable shipping experience for our customers. Whether you're treating yourself or sending a special gift to a loved one, we strive to ensure that your sterling silver jewelry arrives safely and promptly.

Domestic Shipping

Shipping is included with purchase for all domestic orders.

We offer fast and secure verified shipping within the United States. Once your order is processed and confirmed, you can expect your package to be delivered within 3-7 business days. We partner with reputable carriers to ensure that your jewelry is handled with care and delivered to your doorstep in a timely manner.

International Shipping

For our international customers, we are pleased to offer worldwide shipping to many destinations. Shipping times may vary depending on the destination and customs clearance processes. Please refer to our international shipping information at checkout for estimated delivery times and any additional shipping charges that may apply.

Order Processing

Our team works diligently to process and fulfill orders promptly. Once your order is placed, you will receive an order confirmation via email, followed by a shipping confirmation with tracking information once your package is on its way. You can track the status of your shipment and anticipate its arrival with confidence.

Packaging

Your sterling silver jewelry will be carefully packaged to ensure its protection during transit. Each item is placed in a secure jewelry box or pouch, and then enclosed in a shipping package to prevent damage or tarnishing. Additionally, our packaging is discreet to maintain the surprise for gift recipients.

Special Requests

If you have specific shipping requests or need assistance with expedited shipping options, please reach out to our customer service team, and we will do our best to accommodate your needs.

We are committed to delivering your sterling silver jewelry with the utmost care and attention to detail. If you have any questions or require further information about shipping, please do not hesitate to contact us at [email protected], and we will be happy to assist you.