At Silvercubanlinkchain.com, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your jewelry, we offer a straightforward return and exchange policy to ensure your peace of mind.
Returns
We accept returns within 30 days of the delivery date for a full refund, exchange, or store credit. To be eligible for a return all items must be unused, accompanied in their original packaging and in resalable condition to qualify for a refund, exchange, or store credit. Please note that personalized or custom-made items are non-returnable. Once a custom-made order is placed there can be no cancellations. All returns may be subject to a processing fee.
To initiate a return, please contact our customer service team at [email protected] to request a Return Authorization (RA) number. Once you have received your RA number, carefully package the item for return and include the RA number on the outside of the package.
Upon receiving your returned item, our team will inspect it and process your refund or store credit within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange your jewelry for a different size, style, or design, please contact us at [email protected] to arrange the exchange. We will be happy to assist you in finding the perfect piece to meet your needs. We accept exchanges within 30 days of the delivery date. To be eligible for an exchange all items must be unused, accompanied in their original packaging and in resalable condition. Please note that personalized or custom-made items are non-exchangeable. All exchanges may be subject to a processing fee.
Please note that all returns and exchanges are subject to our discretion and may be declined for abuse of our policy or if the items do not meet the conditions outlined in this policy.
We are committed to ensuring that your experience with Silvercubanlinkchain.com exceeds your expectations, and we are here to assist you every step of the way. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team at [email protected]